Need Help?

Our website is designed to make it easy to use and understand. However, if you are still experiencing some difficulties, we are available to assist you. Please go through our FAQs or contact our support team below, and one of our consultants will reach out to you within 2-3 business days.

Need Help?


Most frequently asked questions.

Teacher’s contact details are hidden to standard users. You are able to view contact details when you purchase an Access Pass which will unmask all premium information for you to see. 

Each listed teacher has the ability to add a link to their preferred online booking website. If a teacher does not add a link to their online booking portal, the “Online Booking” button will not appear.

Our subject and language database is consistently being updated since we are always looking for new subjects to add. Please feel free to reach out to our support center and request your subjects to be added to the database.

Promo codes are usually eligible for a limited period of time. Additionally promo codes may also be used once or for limited number of times. Please verify that your promo code has not reached its expiry date and that you have not used it more than the number of times permitted. Feel free to reach out to our support team should you need further assistance.

At Smartpozi we take data privacy and security seriously. Our policies require users to have user accounts with the appropriate access pass to view confidential data.

Even though you are able to delete your account from the Account Details page, your personal details are still kept on our databases for a short period of time. To escalate the deletion of your personal details you may send a request via our Support Center or by sending an email to our support team: A request to delete personal details will be sent to your email address on file. Upon your approval your personal details will be deleted immediately.

Get In touch

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Khula Africa Innovations Projects

1 Wedgewood Link, Bryanston, Sandton, 2191


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Verified Badge

The blue verified badge lets students know that your account is authentic. To receive the blue badge, you will need to click the “Get Verified Badge” button to submit a copy of your identification document, and proof of residence. The badge will be added once you are successfully verified.

documents we can accept as Identification Documents:

  • SA Identity Card
  • SA Driver’s Licence
  • SA ID Book

documents we can accept as proof of RESIDENCE:

  • Utility bill (not older than three months), e.g. municipal water and lights account or property managing agent statement
  • Bank statement (not older than three months)
  • Recent active lease or rental agreement
  • Municipal rates and taxes invoice (not older than three months)
  • Account statement from an NCR (National Credit Regulator) (not older than three months)
  • Telephone or cellular telephone statement (not older than three months)
  • Official SARS document with your address details (not eFiling documentation) (not older than three months)
  • Subscription TV, e.g. MultiChoice statement (not older than three months)
  • Home loan statement (not older than three months)
  • Long/short term active insurance policy documents
  • Body corporate/governing body letter or statement (not older than three months)
  • Official valid employer letter with your address details
  • Official university/technikon/college or tertiary institution registration letter
  • Medical aid statement or policy document (not older than three months)

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